Shipping & Delivery Policy

At RoxiRide, we aim to deliver your order safely and on time. We currently offer delivery through trusted courier and delivery partners across Pakistan.

1. Delivery Areas

  • We offer delivery to locations across Pakistan, subject to courier availability.
  • Some remote areas may have different delivery times or additional delivery charges.

2. Processing Time

  • Orders are normally processed and dispatched within [1–2 business days] after order confirmation.
  • Orders may take longer to process during sales, holidays, or periods of high demand.

3. Delivery Time

  • After dispatch, delivery generally takes approximately [2–5 business days], depending on the destination and courier service.
  • Delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

  • Shipping charges will be communicated or displayed during the ordering process.
  • Any applicable additional charges for remote or special delivery locations will be communicated before dispatch.

5. Order Tracking

  • Where tracking is available, customers may receive a tracking number or delivery update through SMS, WhatsApp, email, or another available communication method.

6. Delivery Attempts

  • The courier may make multiple delivery attempts.
  • Customers should provide an accurate and reachable phone number and delivery address to avoid delays or failed delivery.
  • If an order is returned to RoxiRide because the customer was unavailable, refused delivery, or provided incorrect information, additional shipping charges may apply for re-delivery.

7. Damaged Packages

  • If your package appears damaged when delivered, please take photographs before opening it and contact us as soon as possible.
  • For damage or missing parts, please refer to our Return & Refund Policy.

8. Delayed or Lost Orders

  • If your order is significantly delayed or appears to be lost during transit, please contact us.
  • We will coordinate with the relevant courier service to investigate the shipment and provide an appropriate solution.

9. Incorrect Delivery Information

  • RoxiRide is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
  • Please carefully check your name, phone number, and delivery address before submitting your order.

10. Contact Us

For questions about shipping or delivery, contact:

RoxiRide
WhatsApp: 03716693020
Email: marketora.pk@gmail.com
Website: www.roxiride.store