Retail program

Retail Terms & Conditions

Thank you for choosing RoxiRide. By placing an order through our website, you agree to the following terms and conditions.

1. Orders

  • All orders are subject to product availability.
  • Customers must provide accurate name, phone number, and delivery address when placing an order.
  • RoxiRide may contact customers to confirm an order before dispatch.
  • An order is considered confirmed once it has been verified by RoxiRide.

2. Pricing & Payment

  • All prices displayed on the website are in Pakistani Rupees (PKR).
  • Product prices may be changed without prior notice, but confirmed orders will generally be processed at the price agreed at the time of confirmation.
  • Any applicable delivery charges will be communicated or displayed during checkout.

3. Delivery

  • Delivery times may vary depending on the customer's location and courier availability.
  • Customers are responsible for providing a complete and accurate delivery address and contact number.
  • Delays caused by courier services, weather, strikes, or other circumstances beyond RoxiRide's control may occur.

4. Product Inspection

  • Every scooter is checked before dispatch.
  • Customers should inspect the product immediately after receiving it.
  • Any visible damage, missing parts, or incorrect product must be reported to RoxiRide within 24 hours of delivery, with clear photos or videos.

5. Returns & Exchanges

  • Returns or exchanges are accepted only in accordance with RoxiRide's return policy.
  • Products must be unused and in their original condition unless the issue is related to a verified manufacturing defect.
  • Products damaged due to misuse, improper handling, accidents, or unauthorized modifications may not be eligible for return or exchange.
  • RoxiRide reserves the right to inspect a product before approving a return, replacement, or exchange.

6. Product Use & Safety

  • Parents or guardians should supervise children while using the scooter.
  • The scooter should be used according to its intended purpose and on suitable surfaces.
  • Children should use appropriate protective equipment, such as a helmet and other protective gear.
  • RoxiRide is not responsible for injuries resulting from misuse, unsafe riding, negligence, or failure to follow safety instructions.

7. Product Information

  • We aim to keep all product descriptions, images, colors, and specifications accurate.
  • Minor differences in color, appearance, or packaging may occur due to lighting, screens, manufacturing, or availability.
  • RoxiRide reserves the right to update product specifications when necessary.

8. Order Cancellation

  • Customers may request cancellation before the order is dispatched.
  • Once an order has been dispatched, cancellation may not be possible.
  • RoxiRide reserves the right to cancel orders in cases of incorrect pricing, suspected fraud, stock issues, or other exceptional circumstances.

9. Promotions & Discounts

  • Promotional offers and discount codes are subject to their individual terms.
  • Offers may have limited validity, product restrictions, or usage limits.
  • RoxiRide reserves the right to modify or end a promotion at any time.

10. Contact

For questions regarding orders, returns, products, or customer support, please contact RoxiRide through the contact details provided on our website.

By placing an order with RoxiRide, you confirm that you have read, understood, and agreed to these terms and conditions.