FAQs

1. What age is the RoxiRide scooty suitable for?

Our scooty is designed for children approximately 5–10 years old. We recommend considering the child's size, weight, and riding ability before purchase.

2. Is the scooty made of plastic or metal?

RoxiRide scooties are made with a strong iron/metal body, designed for greater durability and long-term use compared with ordinary plastic scooters.

3. Does the scooty have 3 wheels?

Yes. The RoxiRide scooty has three wheels, providing stability and helping children develop riding and balancing skills.

4. Do the wheels have lights?

Yes, our scooty comes with light-up wheels, making the ride more fun and attractive for children.

5. Is the scooty durable?

Yes. The metal body is designed for durability and regular use. However, durability also depends on proper use, weight limits, maintenance, and riding conditions.

6. Can the scooty be repaired?

Yes. One of the advantages of RoxiRide is that repair and replacement parts are available, subject to availability.

7. What colors are available?

Our current colors include:

• Red

• Blue

• Green

• Pink

Availability may vary depending on stock.

8. Is the scooty suitable for outdoor use?

Yes, the scooty can be used outdoors on suitable, reasonably smooth surfaces. Avoid unsafe surfaces, heavy traffic areas, steep roads, or conditions that may damage the product.

9. Does the scooty require assembly?

Some parts may require assembly after delivery. Assembly instructions will be provided where required.

10. Is there a warranty?

Yes. RoxiRide provides a warranty against eligible manufacturing defects, subject to our Warranty Terms.

Damage caused by accidents, misuse, normal wear and tear, or unauthorized repairs is not covered.

11. What if my scooty arrives damaged?

Contact us as soon as possible with your order details, photographs/videos, and unboxing video where applicable.

Our team will review the issue and provide the appropriate solution according to our Return & Refund and Exchange Policies.

12. Can I choose a different color after placing my order?

If your order has not yet been dispatched, contact us as soon as possible and we will try to accommodate your request, subject to availability.

Once the order has been dispatched, a color change may not be possible.

13. How do I maintain my scooty?

Regularly check the wheels, steering, and other moving components for loose or damaged parts. Keep the scooty clean and store it in a suitable, dry location when not in use.

14. Is adult supervision required?

Yes. Children should use the scooty under appropriate adult supervision and according to the safety instructions provided with the product.

15. How can I place an order?

You can place an order through our website or contact us through WhatsApp for assistance.

WhatsApp: 03716693020