Return & Refund Policy

Effective Date: [Insert Date]

At RoxiRide, we want you and your child to be happy with your purchase. Every scooty is checked before dispatch, but if your order arrives damaged, defective, or incorrect, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

  • The scooty arrives damaged during delivery.
  • You receive a defective or faulty product.
  • You receive the wrong product, color, or item.
  • A major manufacturing defect is discovered upon receiving the product.

The product must be reported within 24 hours of delivery for damage, missing parts, or incorrect items.

For manufacturing defects, please contact us as soon as the problem is identified.

2. Products That Cannot Be Returned

We do not accept returns for products that:

  • Have been damaged due to misuse, accidents, negligence, or improper handling.
  • Show normal signs of use or wear and tear.
  • Have been modified, repaired, or altered by someone other than our authorized service provider.
  • Are damaged because the product was used contrary to the provided instructions.
  • Have cosmetic marks or minor imperfections that do not affect the product's functionality.

Because our scooties are children's ride-on products, change of mind, incorrect size/age selection, or simply not liking the product after use does not qualify for a return.

3. Unboxing Requirement

We strongly recommend recording a continuous unboxing video when receiving your order.

The video should clearly show:

  1. The unopened package.
  2. The condition of the package.
  3. The product being removed from the package.
  4. The product and its components.

For claims involving delivery damage or missing components, an unboxing video may be required to help us verify the claim.

4. How to Request a Return or Replacement

To request a return or replacement, contact us through:

WhatsApp: [Insert WhatsApp Number]
Email: [Insert Email Address]

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Description of the problem
  • Clear photos/videos of the product
  • Unboxing video, where applicable

Our team will review your request and inform you whether the product qualifies for return, replacement, repair, or refund.

5. Replacement or Repair

Where possible, we may first offer repair or replacement of the defective part rather than requiring the complete scooty to be returned.

If the issue is covered under our warranty or is determined to be a manufacturing defect, we will provide the appropriate solution according to the warranty terms.

This may include:

  • Replacement parts
  • Repair support
  • Replacement of the product
  • Refund, where applicable

Our goal is to solve the problem rather than unnecessarily replace the entire product.

6. Refund Policy

A refund will only be issued when a refund is approved by our team.

If a refund is approved, the refundable amount will be processed through the applicable payment method within [X] business days after approval and, where required, after the returned product has been received and inspected.

Shipping charges may be non-refundable unless the return is due to an incorrect product, confirmed manufacturing defect, or damage that occurred before delivery.

7. Return Shipping

If the return is caused by:

  • A confirmed manufacturing defect,
  • An incorrect product sent by us, or
  • Damage that occurred during delivery

we will determine the appropriate return-shipping arrangement.

If the return is requested for a reason that is not covered by this policy, the customer may be responsible for return shipping and related costs.

8. Inspection

All returned products are subject to inspection.

A return or refund will not be approved if inspection determines that the damage resulted from misuse, accident, unauthorized modification, improper assembly, or normal wear and tear.

9. Delivery Damage

If your parcel appears visibly damaged when delivered, please notify the delivery person/courier immediately where possible and take photographs before opening the package.

Contact us within 48 hours of delivery with photographs/videos so that we can investigate and assist you.

10. Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the order will be subject to our return policy.

11. Important Note

Our scooties are designed for children's use and should always be used according to the provided safety instructions and under appropriate adult supervision.

Our return policy does not affect any rights or remedies that cannot legally be excluded under applicable law.

12. Contact Us

If you have any questions regarding a return, replacement, repair, or refund, please contact:

RoxiRide
WhatsApp: 03716693020
Email: marketora.pk@gmail.com
Website: www.roxiride.store

We are committed to providing reliable products and dependable after-sales support to our customers.